Judah Flo Apparel offers a 100% satisfaction guarantee on nearly all of our merchandise. If you receive an item you are unhappy with for any reason, and your return is not one of the exceptions listed below, we will be happy to do one of the following:
1. Replace the item
2. Exchange item for any another item of equal value
3. Issue a refund for the returned item(s)
Sorry, We cannot accept returns for refund or credit for:
1. Clothing/Accessories that has been worn, soiled, washed or damaged
2. Personalized Items – We will accept return of personalized items; However, all returned personalized items will only be credited back at 75% of their original charge. No Exceptions.
3. Special Order Items
How long do I have before returning an item?
Returns must be made within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns must be sent postage paid. C.O.D.’s will not be accepted. If exchanging an item, customer will have to pay shipping charges on replacement item.
How do I return an item?
If you need to return an item, simply contact us via the contact page and provide your order number in the message along with the reason for the return. We’ll notify you via e-mail within 24 hours for further instructions.
If your items are damaged in transit – All of our domestic shipments are sent fully insured via UPS. If damage should occur in transit, contact us and we will contact you to determine the next step in the damage claim process. Please make sure to keep all original packaging.
**If you have any questions please contact us**